Terms of Purchase and Use — Roteiros Completo

This is a courtesy translation. The Portuguese version prevails, and Brazilian law applies.

Last updated: 2026-10-03

By purchasing any product offered by Roteiros Completo — www.roteiroscompleto.com, the customer declares that they have read and agreed to these Terms of Purchase and Use.

1. About the product

Roteiros Completo sells ready-made digital content for travel planning, including, depending on the product purchased:

• travel itineraries;
• suggested schedules;
• recommended attractions;
• restaurant suggestions;
• maps and routes;
• external links;
• tips and information about the destination.

The purchase represents the acquisition of a license to access and personally use this digital content. The product does not constitute the purchase of a tour package, an excursion or an in-person accompaniment service.

2. Product delivery

After the payment is confirmed, the purchased product will be made available online, through the customer area on the website or on the platform indicated at the time of purchase. It will be made available within the time frame stated on the product page. The customer is responsible for providing their access details correctly and for keeping their credentials secure.

3. We do not act as a travel agency

Roteiros Completo does not make bookings, purchases or contracts on behalf of the customer and does not act as a representative of airlines, rail companies, hotels, restaurants, tourist attractions or any other suppliers mentioned in the itineraries.

Unless expressly stated on the purchase page, the product does not include:

• tickets for flights or trains;
• accommodation;
• admission tickets;
• reservations;
• transfers;
• travel insurance;
• visas;
• in-person guides;
• any other service provided by third parties.

All such services are purchased directly by the traveler from the respective supplier.

4. We do not provide assistance during the trip

Roteiros Completo does not provide concierge services, in-person accompaniment, trip monitoring or assistance in resolving incidents while the customer is traveling. The support offered through the website is intended exclusively for matters related to the purchase, payment, access or operation of the digital product purchased, as required by the legislation applicable to e-commerce.

5. Schedules, prices and third-party information

The itineraries are prepared based on the information available on the date they are produced or updated. However, independent establishments and suppliers may change the following without any involvement of Roteiros Completo:

• opening hours and schedules;
• prices;
• menus;
• attractions;
• routes;
• access rules;
• availability;
• operation;
• transport services;
• programming;
• commercial policies.

The traveler must confirm relevant information directly through the official channels of the respective suppliers before the trip.

6. Maps and external links

The product may contain links to Google Maps, restaurants, attractions, transport companies and other external platforms. These services are managed by third parties and are subject to their own rules, policies, availability and technical conditions.

The inclusion of an establishment in the itinerary is an editorial recommendation and does not imply partnership, representation or a guarantee that the service will be provided.

7. Traveler responsibility

It is solely up to the traveler to decide whether to follow the suggestions in the itinerary in full or in part. The customer is also responsible for checking documents, passport, visas, insurance, entry restrictions, weather conditions, safety, accessibility, official opening hours and any other requirements related to their own trip.

The travel and visit times indicated in the itineraries are planning estimates and may vary according to traffic, queues, public transport, weather conditions, individual pace and other factors.

8. Cancellations and incidents during the trip

Roteiros Completo does not control and is not responsible for cancellations, delays or changes made solely by independent suppliers, including airlines or rail companies, restaurants, attractions, hotels, stadiums, museums or transport operators.

If a problem occurs with a service purchased directly by the traveler, any request for changes, refunds or compensation must be handled with the respective supplier. This provision does not exclude any liability of Roteiros Completo that cannot be legally excluded.

9. Right of withdrawal and refunds

As this is a purchase made over the internet, the rights guaranteed to consumers by Brazilian law will be observed, including the right of withdrawal when applicable. Brazilian e-commerce law requires respect for the right of withdrawal and adequate means for exercising it.

Requests related to the purchase must be sent to: roteiroscompleto@gmail.com

After the periods or cases provided for by law, requests will be reviewed according to the terms of the offer and the applicable legislation.

10. Intellectual property and personal use

The itineraries, texts, schedules, structures, maps produced, compilations, graphic materials and other original content of Roteiros Completo are intended exclusively for the personal use of the buyer.

Without express authorization, it is prohibited to:

• resell the itinerary;
• reproduce it for commercial purposes;
• share access systematically;
• make the material available in groups, websites or platforms;
• copy the content to create a competing product;
• remove authorship credits.

The purchase does not transfer copyright or intellectual property rights to the customer.

11. Data protection

The personal data required for payment, product delivery, security, customer support and compliance with legal obligations may be processed by Roteiros Completo in accordance with Brazilian law and its Privacy Policy. The LGPD (Brazilian General Data Protection Law) also regulates the processing of personal data in digital media.

12. Identification and contact

• Website: https://www.roteiroscompleto.com
• Email: roteiroscompleto@gmail.com

Brazilian e-commerce law requires that information about the supplier, the essential characteristics of the product, the price, the delivery conditions and any restrictions be presented clearly to the consumer.

13. Acceptance

By completing the purchase, the customer declares that they are aware that they are purchasing an informational digital travel planning product, and not booking, travel agency, transport, accommodation or travel assistance services.

These Terms will be interpreted in accordance with Brazilian law, preserving all consumer rights that cannot be contractually excluded.